Mercedes-Benz of Silver Spring FAQ

A great inventory, competitive financing, and a knowledgeable sales team are just some of the qualities that make Mercedes-Benz of Silver Spring a top-rated luxury car dealership. Whether you want a new car, are curious about financing, or need genuine parts, we're the ones to call. Here are answers to some of the most frequently asked questions fielded by our Mercedes-Benz dealers.

New Vehicle Sales

What is your Vehicle Reserve Program?

With the Vehicle Reserve Program, you can custom outfit your new Mercedes-Benz vehicle by model, trim, drivetrain, styling, and options. And when you're done, provide your contact information and we'll get in touch to discuss further.

Do you offer electric or hybrid Mercedes-Benz vehicles?

Yes. Mercedes-Benz of Silver Spring offers a selection of hybrid and fully electric Mercedes-Benz models. Our team can review charging options, driving range expectations, and available incentives to help you choose the right EV.

Can I schedule a test drive for a new Mercedes-Benz?

Absolutely. You can schedule a test drive online or by contacting our dealership directly. We'll arrange a time that works best for you.

Used and Certified Pre-Owned

What is the most significant benefit of buying a pre-owned Mercedes-Benz?

The biggest benefit of a pre-owned Mercedes-Benz vehicle is that you can get more car for your money. Pre-owned vehicles have already experienced depreciation, which can significantly reduce the purchase price compared to new models.

Are Certified Pre-Owned Mercedes-Benz vehicles available?

Yes. Our Certified Pre-Owned inventory includes vehicles that have passed rigorous inspections and meet strict manufacturer standards.

Can I see a vehicle history report before buying?

Absolutely. Every pre-owned and Certified Pre-Owned vehicle we sell comes with access to a detailed vehicle history report.

Financing and Leasing

Do I need to make a down payment?

If you're planning to finance a car, a down payment is generally required-often around 10% of MSRP. A Mercedes-Benz lease is slightly different; low or no down payment options may be available, though putting more down can reduce monthly payments.

Can I trade in my current vehicle when financing or leasing?

Yes. You can bring your current vehicle for a trade-in appraisal. Even if you still owe money, our team can help apply its value toward your next purchase or lease.

Can I get financing with less-than-perfect credit?

Yes. Our finance department works with a wide network of lenders to help customers with various credit backgrounds secure financing options.

Service and Parts

What maintenance do you offer?

Regular maintenance includes the essential Mercedes-Benz service your vehicle needs most often-oil changes, tire inspections, battery testing, fluid checks, and brake inspections.

Can I schedule Mercedes-Benz service online?

Yes. You can book service appointments through our online scheduler or by contacting our service department directly.

Should I use OEM parts for repairs?

Yes. OEM parts ensure proper fit and performance. Using aftermarket parts can lead to poor fitment and frequent repairs, so we ensure you only get the best.

Body Shop

Do you provide collision repair services?

Yes. Our body shop handles everything from minor dents to major collision damage using manufacturer-approved tools and techniques.

Do you work with insurance companies?

We do. Our team works directly with most major insurance providers to streamline the repair and claims process.

Can I get a free repair estimate?

Yes. We offer free, no-obligation estimates so you know exactly what repairs are needed before work begins.

General Information

What makes Mercedes-Benz of Silver Spring stand out?

Our commitment to luxury, customer service, and expert guidance makes us a trusted destination for Mercedes-Benz buyers in the region.

How does MileOne Cares support the community?

MileOne Cares supports local organizations in the areas served by MileOne Autogroup, focusing on education, youth programs, and community wellness initiatives.

Do you offer dealership specials or promotions?

Yes. We frequently feature specials on vehicles, service, and parts. Customers can view current offers on our website.

Conclusion

From sales and service to parts and finance, Mercedes-Benz of Silver Spring is your go-to luxury car dealership in Maryland. Visit our website today to see our real-time inventories, get prequalified for financing, learn about our Mercedes-Benz trade-in program, and schedule a test drive.