If your electric vehicle won’t charge no matter what you do, it may be time for a Mercedes-Benz EV service visit. Your charging port or charging cable may not be working, and this means an inspection and repair may be needed. Here’s what to do if you can’t charge your EV at or away from home.
Diagnosing Cable Issues
Charging issues can be as simple as the cable not being properly connected or the outlet needing more power. The box on your charging cable will activate a white light if it has enough electricity, so you know the cable is receiving a charge from the outlet end. It also has a separate temperature light that will light up or flash if the box is overheating; in this case, unplug everything and let it cool before continuing.
Diagnosing Charing Port Issues
Another reason your Mercedes-Benz EV isn’t charging properly is an issue with the charging port on the vehicle. If you notice an amber light around the charging port when you’re plugged in, the car is still charging, but electricity is reduced thanks to a fault or high temperature. A red light indicates that a fault has occurred, which means it’s time to book a service visit.
Fixing Your EV
No matter the charging issue you have, our team can help you diagnose and fix the problem. Our team will examine the charging port and test various other points in the system to identify precisely where the issue lies. If it’s a deeper electrical issue, we’ll find and correct it so you can recharge as intended.
Book Mercedes-Benz EV Service in Silver Spring, MD
Don’t delay scheduling Mercedes-Benz EV service if you can’t charge the vehicle. Contact Mercedes-Benz of Silver Spring today to book a session with our EV experts.
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